Customer Service Hours (Mountain Standard Time):
Monday thru Thursday 5:00am to 8:00pm
Friday 5:00am to 6:00pm
Saturday 8:00am to 2:00pm
Sunday 10:00am to 4:00pm
KwikMed Response Times and Physician Service Hours:
Email and phone requests are monitored regularly throughout customer service hours by our Physicians and typically all responses will be sent to customers within a few hours of the initial correspondence. If a customer is looking for a response over the weekend, it may take up to 24 hours. REMINDER: This doesn’t impact the review of your medical information or processing time.
If you are in need of immediate assistance, please reach out to your local Physician or hospital for guidance. If you do seek out the assistance of a local Physician or hospital in regards to a medication interaction, please be sure to also let your KwikMed physician know about this as well.
Monday – Friday 6:00am – 8:00pm MST
Saturday 8:00am to 4:00pm MST
Sunday 10:00am to 4:00pm MST
Customer Support: service@KwikMed.com
Affiliate Support: support@KwikMed.com
Complaint Dept: complaints@KwikMed.com
Report an Adverse Drug Reaction: adverse@KwikMed.com
Utah DOPL website: Click Here
File a complaint with DOPL: Click Here
Toll Free Customer Support: (855) 820-4255
PO Box 4854
Scottsdale, AZ 85261
In the Event of an Emergency
In case of medical emergency, please contact your local Physician or hospital for immediate care. Do not rely on your online Physician for emergency medical care.